IT service management has gained prominence at BRK Ambiental, one of the largest private sanitation companies in Brazil, operating nationwide. In 2023, with the arrival of new leadership, the company made an even stronger commitment to operational efficiency. The challenge was clear: review costs, eliminate waste, and optimize processes on all fronts, including technology.
In this context, IT Governance played a key role. Led by Daniel Rocha, the department was responsible for guiding the transition to a new ITSM platform that aligned with the company's strategic guidelines without sacrificing performance, reliability, and security.
The need for a new ITSM solution
BRK already used ServiceNow, one of the most established ITSM platforms on the market. However, the new phase required a more strategic approach. IT service management, with a solution more suited to the company's current needs, offering smarter costs, greater flexibility in use and a real focus on results.
The decision was to take the most challenging route: launch a formal competitive bidding process (RFP), evaluate alternatives, and promote a complete migration. With support from Gartner, partner recommendations, and a thorough market analysis, BRK arrived on the platform. HALOITSM, which stood out for its technical capacity, concurrent licensing model and ease of adoption.
HALOITSM Brazil as a transformation partner
To ensure the success of the change, BRK counted on the HALOITSM Brazil as a strategic partner. The HALOITSM Brasil team led the transition project with a consultative vision, a focus on results, and in-depth technical expertise.
Replacing a robust platform with a lighter solution required planning, rigorous technical validation, and involvement from multiple areas of BRK. The complexity of the project reflected the importance of ensuring a safe transition. IT service management, without compromising operational continuity. According to Daniel Rocha, the process was challenging, but HALOITSM Brasil's support and experience with the new solution made all the difference.
“The experience and simplicity promoted by HALOITSM It helped us a lot in the process of restructuring BRK's strategic processes, making user adoption even faster.”
Concrete results in record time
Just 12 months after implementing HALOITSM, the results were already visible, both operationally and financially. The flexibility in using licenses and the autonomy offered by the new platform contributed to making IT service management more fluid, efficient and connected to business needs.
The concurrent licensing model allowed BRK to allocate resources more intelligently, reducing waste and optimizing investments. Furthermore, the IT team gained agility in resolving calls, visibility into critical indicators, and greater ability to adapt to the demands of the regulated and dynamic environment of the sanitation sector. The rapid adoption of users also reinforced the success of the new solution, demonstrating that it is possible to innovate safely, generate value, and promote real gains in a short period of time.
Among the main gains in IT service management the following stand out:
- Optimization of operational costs with licensing;
- Greater flexibility and intelligence in access management;
- Faster and more engaged user adoption;
- Evolution in the maturity of IT processes.
Next Steps: AI and Automation to Scale Efficiency
With a solid foundation built, BRK is already looking forward to the next advances in IT service managementThe company intends to expand the use of the HALOITSM platform with a focus on process automation and the application of artificial intelligence resources, paving the way for an even more scalable, intelligent operation aligned with industry demands.
“We are very happy with the results and benefits captured in such a short time using the platform.” — reinforces daniel rocha.
HALOITSM Brazil: more than a supplier, a partner in evolution
More than implementing tools, HALOITSM Brazil acts as a strategic partner to companies across various segments throughout Latin America, bringing modernization and automation to its clients' IT operations. In BRK's case, this partnership has resulted in tangible gains in performance and cost savings, while also paving the way for continuous innovation.
Efficient, flexible and results-oriented IT service management This is what visionary companies are looking for to face today's challenges. If this is also your organization's path, count on HALOITSM Brazil to guide your transformation journey with expertise, technology and a focus on what truly generates value.
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