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Improving communication with customers is key to building customer loyalty

Customer Communication Services for Corporate Environments

We offer complete solutions to transform the customer service experience into a competitive advantage. Through the intelligent use of the HALOITSM, HALOCRM, Lansweeper, NinjaOne, and Edge Delta platforms, we deliver much more than technology—we deliver relationship building, speed, automation, and real-time visibility for your operations.

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Services

Customer Communication

Customer Communication Services for Corporate Environments

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Intelligent Multichannel Service with HALOCRM

Modernize your call center and elevate the customer experience:
  • Integration of all channels (email, phone, chat, WhatsApp, portal) into a single interface.
  • Creation of personalized journeys by type of customer or service.
  • Ticket tracking with SLA, automatic escalation and AI for call prioritization.
  • Generation of automated campaigns and proactive communications (SMS, email, push).
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Integrated Technical Support with HALOITSM

We structure technical support with a focus on speed and quality:
  • Service via customer portal based on service catalogs.
  • Automatic opening of calls via business rules or integrations.
  • Unified history by customer, with complete records of requests, problems and interactions.
  • Automatic notifications with updates, pending issues and resolutions.
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Proactive Asset-Based Communication with Lansweeper

Improve interaction with your users based on real data from the environment:
  • Detection of incidents or changes directly from client devices.
  • Mapping impact by unit, location or user profile.
  • Customized alerts for updates, maintenance and planned changes.
  • Report generation for transparent and preventive communication.
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Fast, Proactive Resolution with NinjaOne

Reduce response time with immediate remote actions:
  • Remote assistance without the need for scheduling or user intervention.
  • Proactive corrective actions before the customer even notices the problem.
  • Communication integrated into the ticket with logs and evidence of the intervention.
  • Automated alerts to the support team based on device health monitoring.
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Observability and Transparency with Edge Delta

Give your customer visibility and confidence through operational data:
  • Real-time communication about failures, slowdowns and bottlenecks.
  • Shareable dashboards with service status, uptime and critical events.
  • Automated sending of availability and performance reports.
  • Continuous improvement of communication based on data analysis and AI.
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Differentiators of our Communication Services

  • Total centralization of relationships with customers, users and partners.
  • Automation of the complete service cycle: from opening to solution.
  • Integrated contextual data for faster, more effective service.
  • Transparency and reliability with accessible reports and dashboards.
  • Proactive engagement with a focus on prevention and satisfaction.

Where there is poor communication, there is frustration. Where there is structure, clarity and technology, there is loyalty.

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T4IT is a company with a modern and connected vision. With a highly specialized team, we bring knowledge and innovation to your business. We are distributors and the main technical competence center for Halo in Brazil.

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